Leadership appears other for everybody.

Some make a selection to make use of a democratic taste, the place they make ultimate selections once you have enter from group contributors. Some are individualists, involved in non-public building and development, whilst others act as a trainer that works to assist workers expand their talents and construct sturdy groups.

Even though other in observe, maximum management types have in not unusual that the chief is a drive of authority at their trade — totally other from servant management, the place authority is purposely left by way of the wayside.

On this put up, know about servant management, its primary traits, and the way it can get advantages your company.

→ Click here to download leadership lessons from HubSpot founder, Dharmesh  Shah [Free Guide].

What’s servant management?

Servant management is the concept a pace-setter’s number one purpose is to serve their workers and provides them the give a boost to they wish to expand their talents and be successful at their jobs. This differs from conventional management in {that a} chief doesn’t put in force their authority or deal with others as subordinates.

Robert Ok. Greenleaf first coined the time period servant chief in his 1970 essay The Servant as Leader. Within the essay, he says that the servant chief “Focuses basically at the expansion and well-being of other folks and the communities to which they belong” and that they “Put the desires of others first and assist other folks expand and carry out as extremely as imaginable.”

Necessarily, the chief (a chairman, CEO, or any form of govt at a trade) exists to serve the folks that paintings for the corporate. In flip, workers supported by way of a pace-setter with their very best pastime at center are extra motivated, empowered, high-performing, and ready to supply consumers with the most productive imaginable enjoy.  

Servant Management Traits

In his essay, Greenleaf outlines ten basic rules of servant management, which we’ll speak about under.

servant leadership characteristics

1. Listening

Servant leaders should be just right listeners. It is helping them get to understand the folks that paintings for the trade and what they are all about.

With listening, servant leaders will uncover perception about workers that may assist them very best give a boost to their wishes, whether or not it’s working out spaces for private building or just studying how workers really feel at paintings and if anything else must be finished to give a boost to their enjoy.

2. Empathy

Servant leaders wish to be empathetic as it is one of the crucial very best techniques to assist workers develop into the most productive they are able to be.

As an example, an worker would possibly categorical a want to expand a specific ability, and so they need to really feel as despite the fact that you’re paying attention to them and working out their wishes. Empathy is helping with this, as you’ll have the ability to relate to their pastime and ask additional questions that allow you to assist them transfer ahead.

Empathy may be vital in servant management in the case of correcting behaviors. As an example, say that an worker may just no longer meet a purpose on the finish of the quarter. With conventional management, chances are you’ll inform the worker that they should carry out higher with out giving actionable recommendation that may assist them accomplish that.

As a substitute, a servant chief can be empathetic against the placement and need to perceive the roadblocks that led to them to combat. In fact, you’d nonetheless love to be sure that it wouldn’t occur once more, however you’d paintings along the worker to ensure they have got the gear to accomplish higher and meet their objectives subsequent quarter.

3. Therapeutic

Greenleaf says that servant leaders should perceive the significance of therapeutic as other folks aren’t all the time used to running in eventualities the place their chief doesn’t drive their authority and require compliance.

A servant chief must keep in mind that they are going to wish to paintings with workers to turn out to be ok with the method and create a running setting that builds agree with and is helping them be at ease along with your management taste.

4. Self-awareness

Servant leaders should be self-aware as a result of they wish to perceive their place and belief inside of their group. As an example, if you happen to’re implementing your authority, you’re no longer a servant chief, and also you’re most likely pushing workers away. Due to this fact, it’s very important to concentrate on the distance you’re taking up inside of your group on a day by day foundation.

Self-awareness additionally is helping servant leaders perceive their strengths and weaknesses when helping workers to be the most productive they are able to be. As an example, if you happen to obtain comments that you simply’re no longer the most productive at speaking, you must determine your weak spot and paintings to give a boost to, as workers can’t be successful in the event that they don’t perceive you.

5. Persuasion

Servant leaders use persuasion as a substitute of energy and authority to persuade their groups and get everybody at the similar web page. You must persuade others and get buy-in with out forcing compliance or telling those who they only must do one thing since you stated they have got to.

6. Conceptualization

Conceptualization implies that servant leaders can expand a route for his or her groups that may deliver corporate good fortune.

This key feature at once pertains to different talents in this record. As an example, assume a servant chief conceptualizes a purpose for staff. If so, they must have the ability to convince with out forcing compliance and supply workers with the whole thing they wish to assist actualize the purpose and be there for them all through the method.

7. Foresight

The Oxford Language Dictionary defines foresight as the facility to are expecting or the motion of predicting what is going to occur or be wanted at some point. With servant management, this implies the usage of ancient efficiency and present goals to are expecting long term results and what workers will wish to assist them be successful.

As an example, in case your groups have traditionally struggled with a specific job and that job is needed to satisfy an upcoming purpose, your foresight must help you know that you simply’d need to be gift to help when workers are enterprise that job, and perhaps supply further sources to verify other folks don’t get caught.

8. Stewardship

Stewardship is synonymous with responsibility in servant management. The chief can take accountability for his or her movements and know how their give a boost to for his or her workers contributes to the entire efficiency in their groups.

9. Dedication to the Expansion of Other folks

Servant leaders need workers to be supplied with the gear and sources they wish to be successful and really feel motivated to assist the corporate be successful. As such, servant leaders should be dedicated to the expansion and building of other folks.

In observe, this will appear to be making sure workers have the correct coaching for his or her required tasks, making plans building alternatives, and even checking in with workers to grasp their profession objectives and working out how one can assist them get there.

10. Development group

Place of work communities foster a way of agree with and togetherness, which is helping other folks really feel like they’re running in combination to satisfy a not unusual purpose. As a servant chief, you’d need to be sure that your administrative center appears like a group by way of development relationships with others and inspiring other folks to construct relationships with their coworkers.

As discussed above, servant management is considerably other from conventional management types. The chief isn’t an authoritative drive however extra of a collaborator that works along workers to assist them be successful. It can be useful to have some examples of what servant management can appear to be in motion, so we’ll speak about some under.

Servant Management Examples

Main by way of Instance

A servant chief is keen to do anything else that they ask their workers to do.

So, let’s say that workers are speeding to satisfy quotas for the month. Reasonably than educating workers to simply paintings more difficult, a servant chief will sit down down with them and assist them get there. Perhaps they tackle some duties, inspire workers, and supply actionable recommendation that is helping them meet their objectives.


A servant chief sits down with workers and asks them to percentage comments about trade processes and whether or not they assist them carry out their tasks. The servant chief actively listens to comments, learns from what they’ve heard, and works to make essential adjustments to assist workers seamlessly do their paintings.


A servant chief cares about their workers as other folks. If any individual involves them and permits them to know that they’re going via one thing, the servant chief doesn’t inform them to test their emotions on the door or tell them that they higher no longer fall in need of expectancies.

As a substitute, they paintings with the worker to expand a plan that may let them be successful regardless of what they’re going via.

Servant Management Can Lend a hand Firms Prevail

Even though other from conventional types, servant leaders can construct motivated and succesful groups that achieve trade.

If you are a pace-setter taking a look to take a look at their hand at this management taste, just be sure you perceive who your workers are as other folks, supply them with the gear and give a boost to they wish to be successful, and act as an ever-present useful resource, it doesn’t matter what they want.

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