Can a Loose WordPress toughen price ticket gadget paintings in addition to a paid WordPress toughen price ticket plugin? It undoubtedly can! Simply apply this easy educational…

A just right helpdesk ticketing gadget will have to permit your corporation to take care of and rank more than one buyer toughen inquiries and arrange those so your shoppers get sooner replies from the best toughen particular person or workforce.

Many paid WordPress support plugins mean you can do that. However, what a few loose one?

Loose assist table ticketing programs that may best take care of elementary buyer inquiries are not more helpful than simply the usage of a undeniable previous touch shape.

Except, after all, you upload a pinch of ‘zing’ that can automagically grow to be a touch shape right into a full-on WordPress helpdesk and toughen price ticket gadget… at no cost!

That is precisely what we’re going to do, so watch my fingers. (Not anything up this sleeve…)

Proceed studying, or soar forward the usage of those hyperlinks:

From Loose Touch Shape To Loose Improve Price ticket Gadget

Are you able to say prestidigitation?

It doesn’t subject if you’ll’t since you don’t want magic tips to exchange a undeniable touch shape right into a loose toughen price ticket gadget that can permit your corporation to:

  • Care for more than one buyer inquiries.
  • Create separate toughen tickets for each and every submission.
  • Assign toughen tickets created by means of customers to other personnel participants or spaces of your corporation.
  • Team buyer emails and chats with each and every price ticket.
  • And so a lot more.

Alakazam… however this defies common sense! How does one carry out this nice feat?

Magicians by no means divulge their methods, however I’m no magician, so listed below are the 3 easy steps we’ll take to make this all occur:

Step 1: First, we’ll create a toughen price ticket shape the usage of WPMU DEV’s Forminator plugin.

Step 2: Subsequent, we’ll combine our shape with a whole buyer toughen price ticket gadget the usage of HubSpot’s plugin.

Step 3: Pffftt! (magic cloud of smoke). There is not any ‘Step 3’. Best Step ‘Loose’ … You’ve completed your loose WordPress price ticket gadget!

Let’s undergo this step by step and make some buyer toughen magic seem sooner than your very eyes.

Step 1: Create A Buyer Improve Price ticket Shape

If you happen to’ve simply landed in this web page on the lookout for a loose WordPress helpdesk plugin or toughen plugin, obtain Forminator, our free drag and drop form building plugin for WordPress from the plugin repository.

And in the event you’re a WPMU DEV member, then you have already got get admission to to the robust Professional model of our expandable shape builder plugin in conjunction with all the other exclusive goodies our participants have get admission to to, so remember to set up The Hub to your WordPress web page then cross to WPMU DEV > Plugins.

WPMU DEV WordPress menu - add plugins.
You’ll be able to set up all our robust plugins out of your WordPress dashboard.

Obtain and set up the Forminator plugin out of your WordPress dashboard.

WPMU DEV plugin list - Forminator
Set up Forminator out of your WordPress dashboard.

If you’ve put in Forminator, turn on the plugin and head on over to ‘Bureaucracy’ within the Forminator menu.

Forminator menu
Make a selection ‘Bureaucracy’ within the Forminator menu to create a kind.

Forminator means that you can simply create and import paperwork. For this educational, we’ll create a easy touch shape, so click on at the ‘Create’ button.

Forminator create form screen.
Forminator means that you can create and import a wide variety of paperwork, together with toughen price ticket paperwork.

Make a selection a template on your shape (e.g. a Touch Shape template). You’ll be able to get started with a clean shape if you wish to create your toughen price ticket from scratch.

Forminator form templates.
Make a choice a pre-made shape template or get started with a clean shape and customise your individual.

Upload the entire fields your customers or shoppers will wish to entire on your toughen price ticket for your shape, together with choices for various merchandise, services and products, or departments, then save and preview.

An instance of fields you’ll upload for your toughen price ticket to direct person submissions to other merchandise.


For detailed tutorials on create paperwork the usage of Forminator, together with what sort of fields and choices are to be had, see the Forminator documentation section.

Developing your toughen price ticket submission shape is step one to creating the magic occur. It’s similar to pulling a rabbit out of a hat. First, you wish to have a hat, which Forminator supplies (glance, not anything in right here…but!)

Now let’s upload the rabbit.

Step 2: Combine Forminator With HubSpot

HubSpot is an inbound advertising and marketing, gross sales, and repair CRM software. You’ll be able to use this software for managing all of your buyer relationships, together with monitoring interactions with leads and shoppers, automating gross sales and advertising and marketing actions, sending out newsletter emails, and, extra importantly for this educational, as a assist table and toughen price ticket gadget.

Since we’ll be integrating our shape with HubSpot on this step, it is very important have an account.

HubSpot home page screen.
HubSpot – Inbound Advertising, Gross sales, and Provider Instrument.

The excellent news is that HubSpot’s Provider Hub supplies the entire capability we will be able to wish to get started our WordPress toughen price ticket gadget at no cost.

HubSpot Service Hub get started info page.
HubSpot Provider Hub is loose!

You’ll be able to improve later if you need extra options like customer support automation, a data base, buyer comments, more than one price ticket pipelines, and extra.

To get began, let’s obtain and set up HubSpot’s WordPress plugin.

HubSpot WordPress plugin
Set up HubSpot’s WordPress plugin.

The best way to put in the plugin is by means of your WordPress dashboard.

Move to Plugins > Upload New and sort “HubSpot” into the key phrase seek box. Find the ‘HubSpot All-In-One Advertising’ plugin, then click on the buttons to put in and turn on it.

Install HubSpot plugin.
Set up and turn on the HubSpot plugin.

A brand new access will show at the primary WordPress menu. Click on on ‘Check in’ to log into HubSpot if you have already got an account. Differently, click on on ‘Create a loose account’ to set one up.

HubsSpot account log in and setup screen inside WordPress dashboard.
Log into or arrange your HubSpot account within your WordPress dashboard.

In case you are growing a brand new HubSpot account, cross during the arrange procedure, then you should definitely verify your electronic mail deal with so you’ll turn on your account.

HubSpot account setup form.
Entire HubSpot’s account arrange shape.

Create and make sure your account, arrange your lists, paperwork, and so forth. by means of the plugin or within the HubSpot website.

HubSpot create list screen.
Create a listing in HubSpot.

Practice the tutorials for more info within the HubSpot Academy to discover ways to use the device, create lists, paperwork, use toughen tickets, and so forth.

HubSpot Academy
Learn to use HubSpot and create toughen tickets with HubSpot Academy.

After putting in an account with HubSpot, come again for your WordPress web page and cross to Forminator > Integrations.

Click on at the ‘+’ image to combine HubSpot with Forminator.

Combine HubSpot with Forminator simply with only some clicks.


You’ll be able to additionally verify all integrations with Forminator within your HubSpot account.

HubSpot integrations screen.
HubSpot and Forminator Integration.

If you’ve built-in the app, return to the Forminator dashboard, click on at the equipment icon subsequent to the identify of your shape, and make a choice Edit from the drop-down menu.

Click on at the equipment icon to edit your shape.


Relying on whether or not your internet browser has been resized or now not (or in the event you’re operating to your web page the usage of a cellular tool), you’re going to both see the modifying choices indexed subsequent for your shape or displayed in a drop-down menu layout within the ‘Navigate’ phase.

Forminator edit form screen.
Let’s grow to be this easy shape the usage of integration magic.

Make a selection the ‘Integrations’ choice within the Edit Shape display and click on on ‘Turn on App’ so as to add the combination with HubSpot for your shape.


If in case you have adopted the former steps on this educational, you will have to have already got your lists and paperwork arrange in HubSpot, so the next move is to map the HubSpot and Forminator fields. This guarantees that information shall be despatched via accurately out of your shape for your ticketing gadget.

HubSpot and Forminator field mapping.
Map your HubSpot and Forminator fields.

Click on ‘Proceed’ to create your HubSpot tickets and entire the combination and arrange procedure.

Create your HubSpot tickets.


As in line with the directions at the shape, in addition to including new contacts, you’ll create a brand new price ticket for each and every shape submission simply by flicking a transfer.

Support ticket demo.
Improve price ticket demo.

If you’ve created your toughen price ticket shape, you’ll upload it to any web page or publish the usage of a kind shortcut.

WordPress support ticket system demo.

Hi there Presto! Your loose toughen price ticket gadget is now are living!

Fee Customers For Offering Improve

Need a loose WordPress ticketing gadget that permits you to price customers for toughen? Forminator means that you can add payment fields to your form.

Upload a Stripe or PayPal fee box for your shape, click on the ‘Submit’ or ‘Replace’ button (pronouncing “abracadabra” is not obligatory) and your setup will grow to be like magic right into a top rate WordPress ticketing toughen gadget.

Premium support ticketing system.
Simply create a top rate WordPress ticketing toughen gadget with fee fields.

The Magic Of Integration

As you’ll see, integration is the important thing to reworking a loose touch shape right into a loose WordPress toughen price ticket gadget.

Forminator supplies you now not best with a solution to create a toughen price ticket shape at no cost, however in the event you combine Forminator with a third-party software like HubSpot, you’re going to in an instant get a whole loose ticketing toughen gadget added by means of the backend having the ability to prolong toughen capability with extra complicated options later if required.

Along with all the automation you can already integrate into your forms, our ambitious Forminator workforce is operating on new plugin options like:

  • E mail routing that can assist you to ship electronic mail notifications to precise departments or spaces of your corporation dynamically relying at the choices that customers make a choice to your paperwork.
  • E mail stipulations the place you’ll upload as many electronic mail notifications as you wish to have and ship the ones emails out conditionally according to what shoppers enter to your shape.
  • Dynamic paperwork that assist you to pre-fill paperwork with question parameters, making it more straightforward for patrons to hotel toughen tickets and plenty of different sorts of paperwork.

Prior to You Disappear…

Particular because of WPMU DEV member @Levent for asking for the HubSpot integration with Forminator. Additionally, a bow to Fashion designer Mukul Chawla from our Forminator workforce for his precious assist answering questions in regards to the plugin’s features, in addition to Developer Cvetan Cvetanov and QA Devendera Mishra for his or her paintings on making this option ‘presto’ seem.

Want assist surroundings this up with HubSpot? Check out their plugin information for extra main points and toughen.

If you happen to’re a WMPU DEV member already, you’ll ping our support team 24/7 with questions on all issues WordPress – together with this logo new integration.

And for people that haven’t skilled the magic of being a WPMU DEV member but, we invite you to step proper in and give us a try, 100% risk-free, and get complete get admission to to all of our WordPress plugins …with out a illusory hidden methods.

WordPress Developers

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