We imagine that after humans thrive, companies thrive. It’s the riding philosophy in the back of each and every product WP Engine launches, each and every employee-led initiative our groups perform, and each and every buyer interplay we take care of. As of late, we’re commemorated to announce that WP Engine has been identified for our determination to our shoppers and to one another with two TITAN Industry Awards.
For the second one consecutive yr, WP Engine has been named a Platinum Winner within the Buyer Revel in class for Buyer Provider Division / Staff of the Yr.
“Our shoppers depend on us to ship rapid, a professional toughen, and this reputation validates the people-first mentality our group brings to every interplay,” mentioned Slade Cozart, WP Engine VP of Buyer Revel in. “I’m past happy with our paintings, and I’m commemorated to name myself part of this award-winning group.”
Moreover, our dedication to development a various and equitable administrative center has earned a Gold difference within the Corporate & Group class for Remarkable Variety & Inclusion Program.
“In a remote-first corporate, connection takes intentionality,” mentioned WP Engine VP of DEI, Tradition, & Building Tarsha McCormick. “The workers setting up effort and time to fortify WP Engine’s DEI program are doing extra than simply developing occasions. They’re development an interior tradition that fosters collaboration and promotes person building for our workers around the world.”
Learn on to be told extra concerning the TITAN Industry Awards and the person honors WP Engine’s groups earned for the 2026 season.
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What are the TITAN Industry Awards?
The TITAN Industry Awards honor the sector’s best possible throughout industries, spotting marketers and organizations for cutting edge approaches to industry, outstanding management, and profound buyer or trade affect.
Administered through the World Awards Affiliation (IAA), this season by myself attracted greater than 5,000 entries. To make sure the easiest requirements of integrity, submissions go through a structured, blind-judging procedure that leads to 5 conceivable fulfillment ranges: Class Winners of the Yr, Platinum, Gold, Silver, and Honorable Point out.
Awards are granted only on advantage, spotting entrants that successfully translate technique into constant, long-term effects. Which means positive classes can have more than one winners or none in any respect, relying at the high quality of the submission pool.
Platinum efficiency through WP Engine’s toughen professionals
Spanning 8 nations and greater than 200 workers, WP Engine’s Advisory Services and products group helps greater than 200,000 shoppers and 1.5 million websites.
After incomes Platinum reputation in 2025, the group persevered to carry its excessive requirements. Ongoing coaching hours have been established for all Technical Toughen Engineers, with structured training devoted to new product releases, platform options, and cross-functional wisdom. The group jointly logged over 700 hours of structured coaching and accomplished a 20% lower in time to unravel buyer toughen tickets.
Our group’s paintings all the way through 2025 is what driven our submission to the highest of the pile and earned WP Engine’s Platinum reputation. Highlights from our 2026 submission come with:
- 75% of consumers won a solution in beneath 10 seconds.
- The group maintained a 99% first-contact answer price year-over-year.
- The common CSAT ranking exceeded 95%.
- New AI-powered tooling, together with computerized chat summarization and a centralized resolution repository, allowed engineers to unravel small issues briefly and focal point their efforts on high-complexity demanding situations.
WP Engine has advanced from a controlled internet hosting supplier and is happy with our place as an international generation chief offering top rate, enterprise-grade answers, and recognitions like this one underscore our persevered pursuit of very good provider for each and every buyer.
A gold-standard tradition of inclusion
Our 2nd win this yr celebrates the WP Engine group at massive. Persevered international expansion calls for each technical excellence from a product viewpoint and an interior tradition of intentional inclusion. Our DEI technique is the underlying pressure riding that tradition.
Seven international Worker Useful resource Teams (ERGs) act as strategic companions in skilled building and cultural training around the corporate. Those employee-led teams are extra than simply social circles; they’re management accelerators. In 2025, 18% of ERG leaders won promotions of their respective departments.
Highlights that resulted in this Gold difference come with:
- The Spark Mentorship Program: Introduced in Spring 2025, this initiative facilitated 30 mentor pairings, leading to a 4.2/5 pride ranking and tangible profession building for individuals.
- Information-driven duty: The release of a are living ERG Dashboard supplies real-time visibility into club expansion, budgets, and post-event comments.
- World engagement: ERG leaders held greater than 75 occasions in 2025, starting from “Ask Me Anything else” talks with corporate leaders to devoted listening periods the place workers connect to one some other thru open-ended discussions.
Our function is to achieve 20% staff enrollment throughout our ERGs to make sure that our corporate tradition is as scalable and robust because the generation we offer.
A thriving, people-first atmosphere
Securing two TITAN Awards in one yr is a proud milestone, and we’re thankful for those recognitions. We all know our best possible paintings occurs on the intersection of tough generation and human connection, and that comes with each the shoppers we serve and the workers with their boots at the flooring (and arms on their keyboards) each day.
To our shoppers: Thanks for trusting us to give you the equipment and toughen you wish to have to energy your virtual studies. To our Advisory Services and products group and DEI leaders: Congratulations in this well-merited international reputation! You’ll be able to be told extra concerning the TITAN Awards on its website online.
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