SysAid is a feature-rich assist table tool to arrange visitor members of the family on your emblem. You’ll get to the bottom of your shoppers’ problems quicker by means of cross-referencing tickets with the customers and their belongings. Plus, your workers can resolve commonplace IT problems independently via its self-service options.
Essentially the most attention-grabbing a part of this device is its automation characteristic, i.e., it varieties, prioritizes, and routes tickets mechanically to the similar table, so your visitor’s problems are solved faster.
It additionally lets in the assist table to remotely get entry to consumer machines and generate efficiency reviews during the dashboard.
Key options:
- Self-service automation – Its automatic password reset and one-click factor submissions give workers a simple journey of straight away resolving commonplace IT issues all on their very own.
- Price ticket Automation – All tickets are mechanically looked after and routed to the proper table, therefore, permitting problems to be said and handled straight away.
- Asset Control – All belongings are controlled immediately throughout the provider desks. With all of the information and information to be had in each and every price ticket, this is helping accelerate issues-solving.
- Faraway Regulate – Lets in far off keep watch over of customers’ machines to assist get to the bottom of problems.
- Codeless Configuration – UI will also be configured in accordance with your personal tastes, and other consumer get entry to can be custom designed with out coding wisdom.
- Hotkey – Hotkey lets in finish customers to report what’s on their display in a single click on after which add it straight away to the price ticket.
PROS
- Develop into price ticket managing with many to hand.
- Serves at the cloud.
- Has an on-premise supply mode.
- More than a few IT services and products control features to do a lot more on a unmarried platform.
- Simple for customers to publish incidents and repair requests.
- Consumer-friendly Self-service portal.
- Simple Setup, Customizable.
- Useful and responsive tech improve.
- Reside chat with improve to be had.
CONS
- It isn’t loose.
- Too many configuration choices result in confusion.
- Pricey for startups with low funds.
Frequency Requested Questions
What’s SysAid Lend a hand Table used for?
SysAid is helping with request control and request control via workflow and automation. It additionally provides options like self-service portals, far off get entry to to consumer machines, e mail integration, and a enough wisdom base.
It’s assist table tool that helps incident control and request control with workflow and automation, in conjunction with different potency and customer-experience-improving features, equivalent to self-service portals, wisdom bases, far off keep watch over, self-service password reset, and e mail integration.
Who makes use of SysAid Lend a hand Table?
SysAid is these days being utilized by many marketplace leaders and large enterprises, which come with IKEA, Coca-Cola, Adobe, Motorola, and Johns Hopkins, to call a couple of.
How a lot does the SysAid Lend a hand Table prices?
SysAid isn’t a loose device, however it provides a loose trial, so you’ll check its options. There are other choices for cost relying at the choice of directors and belongings you want, further modules, and many others. Those come with Fundamental or Complete Version, starting from $1,211 with 500 belongings and 5 customers/yr, or $1,611 for 1,000 belongings/yr.
Does SysAid Lend a hand Table have an app?
Sure. SysAid Cell is to be had on all Android and iOS units.
What are the choices for SysAid Lend a hand Table?
If you happen to’re having a look at some SysAid choices, you’ll take a look at Zoho Table, ZenDesk, Freshdesk, and ManageEngine.
Does SysAid have an API?
Sure, SysAid has an API that permits as much as two login requests and as much as 1000 different requests each and every 5 mins.
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