Facebook has been in the news lately, but not for great reasons. The Cambridge Analytica data scare. The election ad tampering by Russians. The intense scrutiny of Mark Zuckerberg. It seems that Facebook has been battling obstacle after obstacle while losing consumers’ trust in the process. This has many marketers wondering, “Should you even still bother marketing on Facebook in light of recent events?”
The short answer: yes.
When it comes to social media sites, Facebook still dominates. First, it leads in monthly active users, so your customers are likely hanging out on the site. The platform has over 2 billion monthly active users (yes, that’s billion with a B). That number towers over YouTube in second place by 500+ million people.
Most importantly, though, its marketing ROI is impressive. It has continuously scored the top spot for mobile marketing ROI, and it was rated as the “most important social media platforms for marketers worldwide.” The margin between LinkedIn in second place and Facebook wasn’t even close, with LinkedIn approximately 55% behind Facebook.
Facebook influences consumer purchasing behavior. Studies show that marketing on the social media site affects a buyer’s awareness (55%), consideration (71%) and post-purchase (66%) decisions when evaluating and discovering a product or service.
But marketing on Facebook can be tricky. The social media site has changed dramatically since its inception in 2004. Thus, it is essential for marketers to understand Facebook’s capabilities, so they can leverage the site to generate sales for their businesses. In this post, we’re going to share six different ways you can use the platform to grow your business.
- Optimize Your Facebook Company Page
- Regularly Post Original Content
- Tag Your Products in Your Photo Content
- Enable, Encourage and Engage with Customer Reviews
- Run a Facebook Ad Campaign
- Leverage Your Facebook Page Insights
1. Optimize Your Facebook Company Page
If you don’t have your Facebook company page already set up, you need to make this your first priority. Your company page will be the centralized location where you will share posts, interact with fans and even run ads. It is important to know that your company fan page will be different than your personal profile.
Setting up your Company Page
To set up your company page, begin here and select “Business.”
Next, Facebook will ask you a series of questions about the geographical area that your business is headquartered in, your industry category and more. This information will be necessary because it will show up under your “About” section on your Facebook page.
This will likely be some of the first information that your customers will see, so you want to make sure that it is continuously accurate and up-to-date.
Add High-Quality Images
There are two key images you need to add before you start promoting your page. They are your profile picture and your cover photo. These images will constantly be shown when someone is browsing your page, searching for your page or even hovers over your page in Facebook’s news feed. Thus, you need to make sure the images are high-quality and fit well in their frames.
Your profile picture will likely be your business’ logo, while your cover photo can display another related look at your business, including a collage of your products, your customers or more.
The correct dimensions are as follows:
- Profile Photo – It will display at 170×170 pixels on your Page on computers, 128×128 pixels on smartphones and 36×36 pixels on most feature phones. For higher resolution displays we recommend 480 x 480 pixels.
- Cover Photo – It will display at 820 pixels wide by 312 pixels on computers and 640 pixels wide by 360 pixels on smartphones. It must be at least 400 pixels wide and 150 pixels tall. If you have any trouble with quality on higher resolution displays you might also try 1640 x 624 pixels.
Online photo editing tool Canva can help you design a high-quality cover photo. Or you can use software like Adobe Photoshop, Sketch, or Affinity Designer. In addition, there are plenty of sizing templates available in case you need help ensuring your design maximizes the space available in the frame.
Zapier uses a high-quality logo as their profile picture and showcases what the business does in their cover photo in a creative way.
Under Armour uses their logo as their profile picture and highlights an influencer and their “Will Finds A Way” campaign in their cover photo.
Blue Apron took things a step further and even added a video to their cover photo showcasing their customers using their products in different environments. The required dimensions for a Facebook cover video are 820 x 312. Also, the video must be between 20-90 seconds.
Optimizing Your Page
Once your page is launched, and the necessary information has been added, there are a variety of tactics you can deploy to optimize your page and get it in front of as many eyes as possible. Some suggestions are:
- Add keywords to your page. It’s important to remember that “name of your page corresponds with the title tag and your short description works as the meta description tag.” Thus, make sure your page name and description includes a focus keyword and accurately describes what your page is about.
- Add a call-to-action button on your page. Facebook allows you to add a call-to-action button on your page, which will show up right below your cover photo. You can select “book with you, contact you, learn more about your business, shop with you to make a donation, download your app or play your game.” For example, Airtable invites users to “Sign Up” for their newsletter right from their Facebook page.
To add this feature to your page, click the “Add a Button” option below your cover photo and select which button you’d like to see.
Companies have realized great success with this button. According to Brian Kim from the Dollar Shave Club, “Over the course of a three-week test, the Sign-Up call-to-action button delivered a 2.5x higher conversion rate versus other comparable social placements aimed to drive new user acquisition.”
2. Regularly Post Original Content
Now that your page is optimized, you can begin posting content to share with your audience. But what should you share? Your posts should be related to your business, but shouldn’t always directly promote your product or service. Popular types of posts include:
A high-quality video showcasing your product, much like Gap did.
Or an article related to a topic your customers would find value in like Williams Sonoma did.
Or even a contest to engage your customers and fans like Fitbit did.
After Facebook’s algorithm decreased the number of organic posts it shows for businesses, it’s more important than ever to make your posts as engaging as possible. The way the algorithm decides what posts show up in a person’s feed is through assessing inventory and signals, making a prediction and then assigning a relevance score.
The Best Type of Content for Facebook
The million dollar question everyone asks is how can you make your posts more engaging?
A rule of thumb: when in doubt, be visual. Studies show that visual content – graphics, images, and videos – get 2.3 times more engagement than text-only posts.
To take things one step further, video outperforms images and text-only posts when it comes to engagement. Studies have found that “46% of viewers say they’ve made a purchase as a result of watching a branded video on social media.”
For instance, if you look at the most viral Facebook posts from 2017, you’ll notice something unique: almost all of them were in the form of video. There was only one that made top 15 that was an article. Users are engaging with videos uploaded directly to Facebook, and that is one ingredient in creating a highly shareable post.
If you have a lean marketing department (or even if it’s only you), video content can be sometimes intimidating. But don’t fret. There are plenty of tools to come to your help. Two great ones to check out are:
- Biteable – This site bills itself as “The World’s Simplest Video Maker” and honestly that’s pretty accurate. The tool allows you to upload footage, edit, add sounds and transitions. It’s a great tool to make shareable social media content and even allows you to post to your social channels from the site directly.
- Magisto – This tool uses AI to put together videos for you easily. In other words, you would supply clips you want featured in the video, and the software will put them together in a style you’d prefer. No editing is necessary.
3. Tag Your Products in Your Photo Content
Facebook now allows businesses the capability to add a shopping feature to their posts. This feature enables browsing customers to gather product information and even purchase the product after clicking on an image that has appeared in their feed.
You can tag your products much like you would tag a person on the platform. Look for the small shopping bag icon. Next, you’ll be able to tag your products by typing in their product names and adding a link to the product page from your website.
Swell Water Bottle uses this feature to showcase and sell their water bottles on their Facebook page. On many of their posts, you’ll see a “Click for Details” banner that pops up in the top-right corner.
After clicking on the tag, a link to the water bottle’s product page opens up, and related products even show below the image.
From there, users can click the link and be sent to Swell’s online store to purchase the product. This is a great tool to drive purchases because it serves as a funnel that moves the customer toward the purchasing page. This can be especially valuable to enable more purchases, especially with those who are just casually browsing on your page.
4. Enable, Encourage and Engage With Customer Reviews
Your customers are the lifeblood of your business, and they often have something to say. Whether it is positive or negative, it still gives you an opportunity to make them fervent ambassadors for your brand. Thus, it is essential to enable the review option on your Facebook page.
To enable your reviews tab, click “Settings” followed by “Edit Page.”
Then, scroll down and select “Add a tab.”
Finally, click “Reviews.”
The importance of customer reviews on your Facebook page cannot be overstated. A 2017 survey found that:
- Approximately 85% of customers “trust online reviews as much as personal recommendations.”
- Customers review “an average of 7 reviews before trusting a business – up from 6 last year.”
- Customers value it when brands respond to reviews with “30% naming this as key when judging local businesses.”
Positive reviews can be the endorsement that your company needs. Kinsta gets plenty of raving reviews after having tried our service.
However, don’t fret if you get a review that isn’t very positive. Negative reviews provide businesses with a chance to test and showcase their customer support abilities. You can take the time to respond to the review and correct the matters in front of your audience.
For example, when someone had a less than optimal time at The Illicit Still, they voiced their concerns on the company’s Facebook page. The Illicit Still responded compassionately and worked to resolve the issue.
Reviews can provide an outlet for your customers to turn into your biggest salespeople. Make sure you enable the feature, so positive (and maybe a few negative) experiences can be shared, so you can connect with your customers and amplify them. Don’t be afraid to ask your customers to leave you feedback.
5. Run A Facebook Ad Campaign
It’s time to kick your strategy into offensive mode and look at how you can run marketing campaigns through Facebook’s Ad Manager. The very first thing you should do is get the Facebook tracking pixel on your WordPress site. This way you can start building an audience of people who have visited your website who you can retarget later.
Facebook ads can be an impactful and cost-efficient way to acquire new customers.
For example, Bonobos used Facebook ads, and the results were incredible. After running a campaign using carousel ads, Bonobos realized a “3X increase in offline purchases, 2x increase in offline purchase return on ad spend, 3x increase in website purchases, and a 2x increase in website purchase return on ad spend.”
But let us be clear: Facebook ad campaigns are much different than merely boosting a post. Boosting a post is simply giving a well-performing post a bit of a bump, so it appears in more people’s feeds.
Facebook ad campaigns, however, are much more intricate and target specific people. There are many different types of Facebook ads:
- Domain Ads: These ads click straight through to the business’ website.
- Carousel Ads: These ads are great if you have multiple products to showcase or want to share a narrative that involves a series of pictures. Users can scroll through them since the ad will appear natively in their feed.
- Offer Ads: These ads allow you to include an in-store or online coupon for customers to redeem.
- Video Ads: These types of ads can catch the attention of someone who is just scrolling right past them. Most people don’t view videos on Facebook with their volume turned up, so make sure you include subtitles for a more profound effect.
- Lead Ads: These are great to capture quick lead information like names and emails.
- Canvas: This type of ad provides stunning video and opens up to spread across the entire screen after the user clicks on it.
- Sponsored Mention: This is an excellent type of ad that will appear promoted in users’ news feeds.
- Dynamic Ads: These ads go one step further than the carousel ads and are linked to your products, meaning if they go out of stock, they will no longer show up as available.
Ads can be a very valuable marketing engine for you, but you need to continuously monitor and optimize them to achieve success. When setting up your ads, make sure you:
- Alternate your ad copy and design. You can have more than one ad in each ad group, so perform A/B testing and work with multiple sets.
- Leverage lookalike audiences. If you import a .csv of emails of your customers, Facebook will then be able to target similar potential customers who might be interested in your product or service.
To run an ad campaign, begin in Facebook’s Ad Manager. After you’re logged in, you can select your company page and then input your header, body, graphics, and website.
Facebook ads are a great way to source new customers and continue marketing to engaged customers. With the right ad copy and design, you can attract and allure new customers to interact with your brand.
6. Leverage Your Facebook Page Insights
After implementing all of these tactics across your site, you’ll need a way to assess what is working and what might not be worth it for your business. Maybe you’ll need to change your posting schedule, or maybe you need to run more targeted ads.
You can find this information in the Insights tab on your business’ fan page. This tool can be incredibly valuable for you to make educated decisions on where to allocate your time and money for upcoming campaigns.
You can access this feature by clicking the “Insights” tab on the toolbar on your business’ fan page.
The dashboard opens with a “Page Summary.” This provides users with a quick, digestible snapshot of their page’s health and the campaigns or content they have been posting.
The following metrics appear on the page summary tab:
- Actions on a Page – This includes ALL actions (like, share, comment) that a user takes on your company page.
- Page Views – This is how many views your page received over a set period of time.
- Page Previews – When someone hovers over your page, and it appears in their newsfeed, this is considered a page preview.
- Page Likes – This is how many times someone has clicked “like” to like your company’s Facebook page.
- Reach – This is how many unique people your company has reached on Facebook through posts on your company Facebook page.
- Post Engagements – This is the total number of interactions all of your posts have received over a set period of time. It includes all the posts you made on your company’s Facebook page.
- Video Views – The total number of video views your videos have received. It is considered a view after someone watches for 3 seconds at least.
- Page Followers – People can opt in and out of your posts on your Facebook page, so this metric shows how many page followers you have acquired.
From there, users can select a variety of options from the menu on the left, including promotions, followers, likes, reach, page views, page previews, actions on a page, posts, branded content, events, videos, stories, people, and messages.
The “Actions on a Page” and “Posts” view can be helpful to assess what types and subjects of posts perform well. This can help you centralize your effort using that new data for future campaigns.
The “Likes” page is a great place to understand how many fans you’ve acquired. The graphs provide a historical look over the years to show the progress made.
All of these tools can be incredibly useful in assessing, auditing and designing your marketing campaigns and editorial calendar for Facebook.
There’s no denying it: you have to market on Facebook. Despite Facebook’s recent blunders, the social media giant is still here to stay. There are billions of people on the platform. Disregarding them entirely would be a mistake for your digital marketing efforts.
To engage this population, start by setting up your Company Page on Facebook. This will serve as your “home base” that hosts a variety of content and call-to-actions for your customers. Next, share updates on your page and have a regular posting schedule. This will serve as a great way to engage and grow your following.
If you sell physical products, consider using the “tag product” feature. This will help your customers have a more seamless buying experience on your page. Manage your customer reviews and engage with the customers. Remember, a negative review provides you with an opportunity to make things right. Take advantage of it and transform that angry customer into someone who is delighted by your brand.
Target new customers through a Facebook ad campaign. Review all of your progress in Facebook’s Insights. This data will help you make your future marketing decisions and map out what is currently working well and what needs additional tweaking.
What Facebook marketing strategies have worked for your business? We would love to hear about them below in the comments.